SHIPPING METHODS

All orders are sent via Australia Post using Parcel Post. You will receive an email or text message from Australia Post with your tracking number once dispatched. No orders will be shipped until full payment for those goods have been received.

While we do not typically offer Express Post, it may be available upon request for an additional cost. If you require Express Post, please inform us prior to the end of your consultation so we can accommodate your request.

International shipping is not available.

SHIPPING CHARGES

A flat rate standard shipping fee of $15 applies to all orders up to 5kg. Any orders over 5kg will be charged accordingly based on weight and size of the parcel.

HANDLING TIME

We dispense items including herbal tonics, teas and creams by order and will endeavour to dispatch all orders within 2-3 business days of receiving your payment, excluding public holidays and weekends. You will be notified via email or phone in the event your order is delayed. 

DELIVERY TIMES

Delivery times vary but depending on location. Once shipped, orders should be received within 2-7 business days (check the Australia Post website to estimate delivery times from postcode 6000 to your own postcode).

These timeframes are provided as a guide only and commence from the date of dispatch. We are not responsible for postal or courier delays or circumstances beyond our control.

RETURNS POLICY

Return requests will be handled in accordance with Australian Consumer Law provisions. Due to the personal nature of our products, we do not accept returns or exchanges outside of these provisions.

We do not offer refunds for any products or services if you change your mind, which also applies to consultations and consultation packages.

We do not accept returns for sale items, special orders or custom formulations (including herbal tonics, teas, creams or compounded powders). Dispensed items are tailored specifically to your needs and therefore no refunds will be offered for these products.

We will only offer a replacement of refund for damaged or faulty products at our discretion. You must notify us of any damage or errors regarding your delivery within 7 days of receipt. For full-priced items, you may return them within 7 days of purchase, provided they are unopened and unused. We cannot be held responsible for the shipping of returned items, and shipping costs will not be refunded unless an issue or fault with the product is confirmed. Refunds will be processed within seven business days using the same method as the original payment. Replacements will be processed in line with our standard shipping and handling times.

Items must be returned in saleable condition, unopened with all packaging and hygiene seals intact. If you are not satisfied with your order, please contact us via email within seven days of your purchase and we will do our best to resolve your concerns.

If we are unable to reach a resolution, a refund or replacement may be issued at our discretion based on the situation following the timely return of the purchased products.  

This Policy was last updated: 23/09/2024.